Troubleshooting
My checks have not started
A new monitor still showing pending.
A monitor that was just created can show as pending for a short while before its first result arrives.
Give it a minute
The first check usually runs within a minute or two of creating the monitor. The status settles to up or down once that first check completes. If it is still pending after a few minutes, try refreshing the page.
Check the details
- Make sure the address is correct and complete (including
https://for a website). - Confirm the thing you are monitoring is reachable from the public internet. See My address was rejected.
Still stuck?
If a monitor stays pending well beyond a few minutes, email [email protected] with the monitor name and we will investigate.